Delivery Information

Covid-19 update - delivery times may be subject to a delay, we are unable to guarantee delivery times until things get back to normal. Most of our deliveries remain unaffected. but there will be occasions where the delivery is delayed.

Shipping Times

We ship deliveries 7 days a week but the delivery courier we use delivers parcels Monday - Friday 8am-6pm. 

We aim to ship hampers next day but there will be times where we will ship hampers after 2 or more days, for example during busy periods. Our cut off for next day shipping is 6pm. 

Delivery Services

We ship all of our hampers with the courier DHL and it will be delivered to your address in 2-5 working days. There may be times where it may be outside 2-5 working days, for example if the shipping address is incorrect. 

We ship to Mainland UK only.

We offer free local delivery within 5 miles of York City Centre, this will be delivered within 1-3 days.

We offer free delivery on orders over £80.

Bulk Orders

We will always aim to keep to the above timescales with bulk orders however there may be times where shipping may be delayed, for example in busy periods such as Christmas.

If you are shipping bulk orders to multiple different addresses shipping rates will apply to each different postcode.

Late or Lost Orders

Standard practice for DHL is delivery within 2-5 working days. if your parcel has not arrived after day 6 please email us or contact the courier direct. We will investigate the matter and provide you with the information. If the parcel is considered late or lost we are able to resend or refund you after 10 days. Exceptions to this are at busy periods, for example Christmas or if the wrong address has been supplied by you.